Help for Travelers

How Does a Traveler Contact Oskcar?
Oskcar loves to chat but sometimes you need to call us asap.  Here is a guide for escalating communication when necessary.  And answers to more common frequ...
Thu, 27 Jun, 2019 at 2:12 PM
What hours are Ask Oskcar representatives available?
Ask Oskcar representatives are available 24/7. If you have any questions or feedback, feel free to chat, email or call us! Use the Ask Oskcar chat feature...
Thu, 27 Jun, 2019 at 2:12 PM
What hours are Oskcar kiosks available?
Oskcar's kiosks are available during the hours of operation of our retail partners. Please confirm the hours of operation for that participating retail ...
Thu, 27 Jun, 2019 at 2:12 PM
Can employees of the retail location help with questions about Oskcar?
Any issues or questions are best addressed by Ask Oskcar. While our retail location partners are stellar service providers, they aren't trained to answe...
Thu, 27 Jun, 2019 at 2:12 PM
Can I drop the vehicle off early?
A Member can start the DROP OFF process only at the kiosk listed and up to 30 minutes before or after the scheduled DROP OFF time.
Thu, 27 Jun, 2019 at 2:12 PM
What do I do if I can't find the car or its the wrong car?
The Oskcar vehicle is parked in designated and branded spots. If you have any trouble finding the designated spots or if the vehicle on the reservation is n...
Thu, 27 Jun, 2019 at 2:12 PM
What if keys are not in the kiosk, or the vehicle is not there?
If you have accessed the kiosk locker and the keys are not there and/or confirmed the vehicle is not in one of the Oskcar designated spots, please contact A...
Thu, 27 Jun, 2019 at 2:12 PM
I forgot something in the car but the keys are already in the kiosk.
If you need to retrieve items from the vehicle prior to the Traveler's pick up, reach out to Oskcar right away at 833-267-5927. We'll help you to re...
Thu, 27 Jun, 2019 at 2:12 PM
How is Oskcar different from Zipcar, Avis, Hertz or Enterprise?
These other companies utilize their own fleet with vehicles sitting dormant. Oskcar leverages vehicle privately owned by people just like you!
Thu, 27 Jun, 2019 at 2:12 PM
How is Oskcar different from Turo, Getaround and Maven?
Car sharing companies leverage vehicle idle assets so that members with cars can make money while other members who want to use those cars can save money. ...
Thu, 27 Jun, 2019 at 2:12 PM